This Privacy Policy describes how EMMA STORE LTD (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.emma.site (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information,” we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

– Contact details including your name, address, phone number, and email.
– Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
– Account information including your username, password, security questions, and other information used for account security purposes.
– Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

– Companies who support our Site and Services.
– Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy.

How We Use Your Personal Information

– Providing Products and Services: We use your personal information to provide you with the Services, process your payments, fulfill your orders, send notifications related to your account, purchases, returns, exchanges, or other transactions, create and manage your account, and arrange for shipping.
– Marketing and Advertising: We may use your personal information for marketing and promotional purposes, such as to send promotional emails and show advertisements for products or services.
– Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity.
– Communicating with You and Service Improvement: We use your personal information to provide customer support and improve our Services.

Cookies

Like many websites, we use Cookies on our Site to improve functionality and enhance user experience. We also collect and use IP addresses for advertising purposes. You can manage cookie preferences through your browser settings.

How We Disclose Personal Information

We may disclose your personal information to third parties for contract fulfillment purposes, legitimate business purposes, and other reasons, including:

– With vendors or other third parties who perform services on our behalf (e.g., payment processing, customer support, fulfillment, and shipping).
– With business and marketing partners to provide services and advertise to you.
– When required by law or in response to legal requests.

Children’s Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us to request deletion.

Security and Retention of Your Information

We implement security measures to protect your information but cannot guarantee “perfect security.” The retention period of your personal information depends on various factors such as compliance with legal obligations and maintaining your account.

Your Rights

Depending on your location, you may have rights regarding your personal information, including:

– Right to Access / Know: You can request access to the personal information we hold about you.
– Right to Delete: You can request that we delete your personal information.
– Right to Correct: You can request correction of inaccurate personal information.
– Right to Opt-Out of Sale or Sharing: You may opt-out of the sale or sharing of your personal information for targeted advertising purposes.
– Managing Communication Preferences: You may opt-out of promotional emails at any time.

We will not discriminate against you for exercising these rights. To exercise your rights, please contact us using the details below.

Complaints

If you have complaints about how we process your personal information, please contact us. If you are not satisfied with our response, you may have the right to appeal or lodge a complaint with your local data protection authority.

International Users

We may transfer, store, and process your personal information outside the country you live in. If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms such as Standard Contractual Clauses.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us:

– Company Name: EMMA STORE LTD
– Company Number: 15905869
– Address: 2 Frederick Street, Kings Cross, London, United Kingdom, WC1X 0ND
– Phone: +447821837422
– Email: info@emma.site
– Website: www.emma.site